Legal Page - Dec 12, 11:17:16

Privacy policy

We understand that protecting your personal information is important. This Privacy Policy explains our commitment to safeguarding the privacy of personal information provided to us or collected by us, offline or online, including through our website and ecommerce services (“Services”).

In this Privacy Policy, "we", "us", "our" or "Liquid Shine".

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Title

Last updated: 12 December 2025

1. Personal Information

2. Collection and Use of Personal Information

3. Disclosure of Personal Information

4. Sensitive Information

5. Our Commitment to You

6. Your Rights & Controlling Your Information

7. Cookies and Tracking Technologies

8. Links to Third-Party Websites

9. Amendments

10. Contact Us

1. personal information

Types of personal information we may collect

The personal information we may collect about you includes (but is not limited to):

Your name
Contact details, including email address, postal address, billing address and phone number
Payment details (processed securely through our third-party payment providers such as Shopify Payments, Stripe or PayPal)
Order history, product preferences and customer service interactions
Any information you provide to us through forms, surveys, reviews, competitions or enquiries
Technical data including browser type, IP address, device information, geolocation, session statistics and browsing behaviour
Information collected through cookies and tracking technologies
Any additional information you provide directly through your use of our website, associated applications or social media platforms
Any other personal information requested by us or provided by you or a third party

We may collect this information directly from you or from third parties.

2. collection and use of personal information

We may collect, hold, use and disclose personal information for purposes including:

To allow you to order and receive our products and use our Services
To process payments and manage your account
To communicate with you about orders, support, enquiries or promotions
For internal record keeping, administration, invoicing and fraud prevention
For analytics, business development and improving our products and Services
To run promotions, competitions and offer customer rewards
For marketing, retargeting and advertising purposes
To comply with our legal obligations, resolve disputes or enforce agreements
If applying for employment: to consider your application

3. disclosure of personal information

We may disclose personal information to:

Third-party service providers, including Shopify, payment processors, email marketing providers, website hosting, logistics, delivery services and analytics tools
Employees, contractors or related entities assisting in service delivery
Professional advisors, including accountants, insurers and legal representatives
Business partners, affiliates or agents
Sponsors or promoters of competitions
Potential buyers of our business or assets (in good faith)
Courts, tribunals, regulators or law enforcement where required by law
Third parties assisting with marketing, advertising or retargeting, including parties located outside Australia
Analytics and tracking providers such as Google Analytics

Where data is transferred outside Australia, those third parties may not be subject to the Privacy Act. You acknowledge that if such entities breach privacy laws, they may not be accountable under Australian law.

4. sensitive information

Sensitive information (racial origin, religious beliefs, health information, etc.) is only collected with your consent or where required or authorised by law.
Generally, we do not collect sensitive information.

5. our commitment to you

Your personal information will:

Be processed lawfully, fairly and transparently
Be collected only for stated legitimate purposes
Be relevant, accurate and up to date
Be stored securely and protected from unauthorised access
Be kept only for as long as necessary for the purposes collected

6. your rights & controlling your information

Your choice:
By providing personal information to us, you consent to its collection and use in accordance with this Privacy Policy.
If you choose not to provide information, we may be unable to process orders or provide certain Services.

Information from third parties:
If you provide personal information about someone else, you confirm you have their consent.

Anonymity:
Where possible, we may allow you to use a pseudonym or remain anonymous.

Unsubscribe / marketing preferences:
To unsubscribe from marketing communications, follow the “unsubscribe” link in emails or contact us directly.

Correction:
If information we hold is inaccurate or outdated, contact us and we will correct it promptly.

Complaints:
If you have a privacy concern, contact us using the details below.
We will investigate your complaint and respond in writing.
You may also contact the Office of the Australian Information Commissioner (OAIC).

7. cookies and tracking technologies

We may use cookies, pixels and tracking tools on our website.
Cookies help personalise your experience, remember preferences and enable retargeting (e.g., through Google or Facebook).

Blocking cookies may limit functionality of our website.

We may use: