Terms of Service

By accessing, browsing, or using the Liquid Shine website (including any mobile version) and its associated pages ("Website"), you agree to these Terms of Service ("Terms") and our Privacy Policy. These Terms form an agreement between you and Caravan Shine Pty Ltd ATF the Mundo Family Trust (ABN 19 950 971 765), trading as Liquid Shine ("we", "us", "our").

 

They apply to everyone who visits the Website and to anyone who purchases products through it.

 

We may update these Terms at any time. The current version is always available on the Website and applies from the date it is published.

Title

Last updated: 01 July 2026

1. Orders & Eligibility

2. Pricing & Payment

3. Delivery & Dispatch

4. Order Cancellation & Address Errors

5. 30-Day Money-Back Guarantee (Strict)

6. Correct Surface Use (No Guarantee Outside Recommended Surfaces)

7. Product Safety, Storage & Handling

8. Applicator Cloth Safety

9. Website Information & Disclaimer

10. Limitation of Liability

11. Intellectual Property

12. Privacy

13. Governing Law

14. Contact

1. orders & eligibility

Orders may be placed on the Website by consumers purchasing goods for personal use. The resale or distribution of Liquid Shine products purchased on the Website is prohibited unless agreed in writing by us.

 

By placing an order, you represent that all information provided (including shipping address and contact details) is accurate and complete.

2. pricing & payment

All prices are displayed in Australian Dollars (AUD) unless stated otherwise. Prices and product availability are subject to change without notice.

 

Payment is required at checkout. Payment processing may be handled by third-party providers (e.g., Shopify Payments, Stripe, PayPal). We do not store full credit card details.

3. delivery & dispatch

Processing time: Orders are processed within 1–2 business days (excluding weekends and public holidays).

 

Delivery time: Shipping is handled by Australia Post, with delivery typically taking 3–5 business days, and slightly longer for regional or remote areas.

 

Tracking: A tracking number is provided as soon as the order is dispatched.

 

Delivery timeframes are estimates only. We are not responsible for delays caused by carriers, weather events, service disruptions, or factors outside our control.

4. order cancellation & address errors

No cancellations after dispatch: Orders cannot be cancelled once they have been posted.

 

Incorrect address: If an incorrect address is provided at checkout, resending the parcel will incur additional postage fees payable by the customer.

 

Lost or damaged parcels: For parcels that are lost or damaged in transit, customers must lodge a claim directly with Australia Post using the tracking number. Please forward the claim details and any supporting information to support@liquidshine.com.au.

5. 30-day money-back guarantee (strict)

Liquid Shine is backed by a strict 30-day money-back guarantee, provided the product has been used correctly and does not restore the shine of black painted checker plate.

 

To submit a claim:

  • Email clear before and after photos showing the results to support@liquidshine.com.au within 30 days of purchase.

If the claim is approved:

  • The unused portion of the product must be returned at the customer’s cost before any refund is issued.
  • Refunds are processed only once the returned product has been received and inspected.

We reserve the right to refuse a claim where the product has not been used as directed or where adequate evidence is not provided.

6. correct surface use (no guarantee outside recommended surfaces)

Liquid Shine is designed for use on:

  • Black painted checker plate
  • Black hatch doors
  • Awning arms
  • Black rubber seals
  • 4WD exterior black plastics

Liquid Shine is not recommended for:

  • Fibreglass
  • Composite panels
  • Raw aluminium
  • Clear Perspex windows

If Liquid Shine is applied to non-recommended surfaces, the 30-day guarantee does not apply.

7. product safety, storage & handling

Liquid Shine must be handled and stored responsibly.

  • Flammable product: Keep away from heat sources, sparks and open flames.
  • Storage: Store out of direct sunlight, away from other chemicals, and in a cool, room-temperature environment.
  • Use-by after opening: Once opened, the bottle should be used within 6 months.
  • Child safety: Keep out of reach of children at all times. Liquid Shine is not a toy and must not be ingested or handled by children.
  • First aid: If Liquid Shine comes into contact with skin or eyes, rinse immediately with clean water. If irritation persists, or if the product is swallowed, seek medical advice or contact emergency services immediately.

Use of the product is at the customer’s risk and should be carried out in accordance with the instructions provided on the Website and/or product label.

8. applicator cloth safety

Cloths used with Liquid Shine become saturated with oils and residue and, like oily rags from any workshop, can self-heat through oxidation and pose a fire risk if left bunched, piled, or stored in an enclosed space. Rinse or soak cloths in water immediately after use, dry them flat and spaced apart away from anything flammable, and never store used cloths for later. Full guidance is on our Product Safety & Use Disclaimer page.

9. website information & disclaimer

We aim to ensure information on the Website is accurate at the time it is published. However, we do not warrant that product descriptions or website content is accurate, complete, reliable, current, or error-free.

Information provided on the Website is general information only and is not professional advice.

10. limitation of liability

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special, or consequential loss arising from your use of the Website or our products. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (or any other law) that cannot lawfully be excluded, restricted, or modified — including any guarantee relating to death or personal injury caused by negligence. Where our liability cannot be excluded but can be limited, it is limited, at our option, to replacement of the goods, supply of equivalent goods, or refund of the amount paid.

11. intellectual property

All content on the Website (including text, images, logos, designs, videos and branding) is owned by us or licensed to us and is protected by intellectual property laws. You must not reproduce, distribute, modify or exploit any content without written permission.

12. privacy

Our Privacy Policy explains how personal information is collected, stored and used. By using the Website, you agree to our Privacy Policy.

13. governing law

These Terms are governed by the laws of Queensland, Australia. You and we each submit to the non-exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

14. contact

For any privacy questions or concerns, contact:
Email: support@liquidshine.com.au
Phone: 0460 442 013

last updated: 01 july 2026